Terms and Conditions

Last updated: 25 August 2026

These terms govern how Equinox Labs Private Limited engages with clients for testing, auditing and compliance services booked through this website or directly with our team.

General terms

• Tax is applicable as per the existing rate at the time of billing (currently 18% GST).
• A service is considered complete once the test report has been delivered to the client.
• Proposals and quotations remain valid for 30 days from the date of issue.
• Mobilisation for sample collection or an on-site visit takes up to 5 working days from receipt of a confirmed purchase order.
• Samples may be tested at any of our regional laboratories, depending on the scope of testing required and lab capacity.

Billing terms

• All invoices are raised in the name of Equinox Labs Private Limited.
• 100% advance payment against a Proforma Invoice is required prior to sample processing, unless otherwise agreed in writing.
• Net 30-day credit terms apply only where covered by an active AMC (Annual Maintenance Contract) or Work Order.
• Invoice details cannot be modified once a purchase order has been confirmed.

Sampling, audits & reporting

• Clients are responsible for arranging any site access or permissions required for sample collection or an on-site audit.
• Where required, Equinox Labs provides sterilised sample containers.
• Perishable samples are discarded immediately after analysis; non-perishable samples are discarded 2 days after the report date, unless the client requests otherwise in advance.
• We make every reasonable effort to deliver reports within the committed timeline, but do not apply penalties against ourselves for delays outside our control.
• Test reports apply solely to the samples submitted or collected and should not be extrapolated beyond that scope.

Confidentiality

All reports, remarks and client information are treated as confidential. A Non-Disclosure Agreement is available on request for clients requiring an additional layer of confidentiality protection.