Cancellation and Refund Policy

Last updated: 25 August 2026

Whether a cancellation is eligible for a refund depends primarily on whether testing or audit work has already begun. The rules below apply to services booked with Equinox Labs.

If testing has already started

No refund will be issued once testing on your samples has begun.

If testing has not yet commenced

If you cancel before testing begins, the unused amount will be issued as a credit note rather than a cash refund.

If work is already in progress

Where work has started but not been completed, a 10% processing fee will be deducted from the amount paid, and the balance will be issued as a credit note.

On-site audit cancellations

No refund will be applicable if an audit is cancelled by the client after our team is already on site.